SHIPPING & RETURN

Where we ship:

  • We ship across India, except in unserviceable areas.
  • All orders are shipped from our warehouse in Kottayam, Kerala.

Shipping Charges:

  • Free Shipping: Enjoy free shipping on all domestic orders of INR 995 or more (post discounts).
  • For orders below INR 995, a flat shipping charge of INR 80 will be applied.
  • Cash on Delivery charge: ₹150

How long it takes:

  • Domestic orders are typically delivered within 3-7 business days. Please note that Saturdays, Sundays, and public holidays are not considered business days.
  • We dispatch all orders within 24 working hours after processing them.
  • If we expect a delay in your order due to public holidays or unforeseen reasons, we will ensure the earliest possible delivery and keep you informed.

Tracking your order:

  • You’ll receive an Email/SMS/WhatsApp with a link to track your order.
  • For any queries regarding your order dispatch, feel free to reach out to us via email at hey@shenzation.co or WhatsApp at +91 7994329667 (Monday to Friday | 10:00 AM – 6:00 PM IST).

Cancellation:

  • Order once shipped, cannot be canceled.
  • If we have to cancel your order for any reason, we'll let you know and refund your money right away.
  • All refunds are processed to the original payment method. See our Refund Policy

International Shipping:

Shipping costs for international orders vary depending on the zip code and weight of the package. To place an international order, mail us at hey@shenzation.co