SHIPPING & RETURN
Where we ship:
- We ship across India, except in unserviceable areas.
- All orders are shipped from our warehouse in Kottayam, Kerala.
Shipping Charges:
- Free Shipping: Enjoy free shipping on all domestic orders of INR 995 or more (post discounts).
- For orders below INR 995, a flat shipping charge of INR 80 will be applied.
- Cash on Delivery charge: ₹150
How long it takes:
- Domestic orders are typically delivered within 3-7 business days. Please note that Saturdays, Sundays, and public holidays are not considered business days.
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We dispatch all orders within 24 working hours after processing them.
- If we expect a delay in your order due to public holidays or unforeseen reasons, we will ensure the earliest possible delivery and keep you informed.
Tracking your order:
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You’ll receive an Email/SMS/WhatsApp with a link to track your order.
- For any queries regarding your order dispatch, feel free to reach out to us via email at hey@shenzation.co or WhatsApp at +91 7994329667 (Monday to Friday | 10:00 AM – 6:00 PM IST).
Cancellation:
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Order once shipped, cannot be canceled.
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If we have to cancel your order for any reason, we'll let you know and refund your money right away.
- All refunds are processed to the original payment method. See our Refund Policy
International Shipping:
Shipping costs for international orders vary depending on the zip code and weight of the package. To place an international order, mail us at hey@shenzation.co
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